Our baby carriers are made from premium, certified materials such as OEKO-TEX® Standard 100 cotton, breathable linen, bamboo blends, or organic canvas, ensuring they are free from harmful chemicals and gentle on your baby’s sensitive skin. Every component — including buckles and straps — undergoes rigorous quality checks.

Yes — all our carriers are ergonomically designed to support healthy hip and spine development for babies and toddlers. They encourage the recommended “M” position (with knees higher than the bottom), as advised by paediatric experts and the International Hip Dysplasia Institute.

Most of our carriers support babies from 3.5 kg (7.7 lb) up to 20 kg (44 lb). Newborns may require an adjustable seat setting or infant insert. Please always check the product specifications before use.

Depending on the model, our carriers support:

• Front inward-facing
• Front outward-facing
• Back carry

Full instructions for safe transitions between positions are included with your purchase.

Our carriers combine:

• Premium materials
• Elegant, fashion-forward design
• Ergonomic support
• Everyday versatility

Unlike many brands, we prioritise modern style without compromising comfort or safety.

No. All fabrics and components are free from formaldehyde, heavy metals, and other toxic substances. We use low-impact, baby-safe dyes only.

Yes — select models are made from 100% organic cotton or vegan-friendly materials. 

Most of our carriers are one-size-fits-most, with adjustable shoulder straps, waistband, and panel height. 

Yes. Our adjustable design accommodates waist sizes from approximately 60 cm to 140 cm. For extra support or comfort, extension belts and custom fittings are available.

Each carrier includes a user manual. Key steps include:

• Ensuring your baby is seated deeply in the panel
• Tightening straps evenly and securely
• Making sure your baby’s face is visible and kissable

If in doubt, we recommend consulting a certified babywearing educator.

Not at all. Our carriers are specifically designed for solo wear, with intuitive buckles and adjustable straps.With a little practice, most caregivers find them easy to use on their own.

Yes. Our multi-position carriers support all major carry styles. We recommend switching gradually and following the position-specific instructions. When trying back carry for the first time, use a mirror or ask another adult for support.

Yes. Breastfeeding is possible in the front inward-facing position. Simply loosen the shoulder strap slightly and guide your baby to latch. After feeding, return your baby to an upright and supported position.

Typically around 6 months, once your baby has strong head and neck control. Always ensure your baby is developmentally ready, and use mirrors to check posture and positioning.

Tighten the waist and shoulder straps until your baby is high and snug against your body. Make sure:

• Baby’s airway is clear
• Knees are higher than the bottom in the “M” position
• The back panel supports the spine gently but securely

Yes. Our carriers meet internationally recognised safety standards, including EN 13209-2 (Europe) and ASTM F2236 (United States). Each design undergoes rigorous testing for load capacity, durability, and non-toxic materials.

We comply with recognised standards from ASTM, CEN, and ISO regarding structural integrity, flammability, and chemical safety. We also follow ergonomic guidelines recommended by paediatric associations.

Yes. Many of our carriers are acknowledged as "hip-healthy" by the International Hip Dysplasia Institute. We work closely with midwives, paediatricians, and certified babywearing consultants to ensure optimal support.

Most carriers are safe for use from birth (3.5 kg) up to 20 kg or 36 months. Always check the product label for exact weight limits. Never carry a baby who cannot yet support their head in a position that lacks adequate head support.

Red flags include:

• Baby’s chin resting on their chest
• Slumped or curled posture
• Face covered by fabric
• Legs dangling vertically

Always ensure your baby’s nose and mouth are visible, and their spine remains naturally curved.

If your baby has any medical conditions, was born prematurely, or has a low birth weight, we strongly recommend speaking to your paediatrician before using a carrier. They can advise on safety or recommend alternative solutions.

Yes. Our carriers are field-tested by professionals to assess fit, comfort, and developmental safety. Their feedback directly informs our design improvements.

Absolutely. We take great care to accurately represent safe babywearing positions in all our visuals. We avoid misleading or unsafe imagery in our marketing.

For daily use, we recommend spot-cleaning with a soft cloth and mild, baby-safe detergent. For deeper cleaning, remove all detachable accessories and machine wash the carrier on a gentle cycle. Always line dry.

Yes, most of our models are machine washable on a delicate setting. Use a laundry bag to protect buckles and straps during washing. Do not use fabric softener.

No. All fabrics are pre-washed and colourfast. With proper care—avoiding bleach and high heat—your carrier will retain its shape and colour for years to come.

Wash only when necessary. Frequent washing may shorten the lifespan of the materials. Spot-clean for regular use and deep clean monthly or after major spills.

No. Harsh chemicals like bleach can damage the fibres and compromise fabric safety. We recommend using a gentle, baby-safe stain remover, and rinsing thoroughly.

Always air dry—either flat or on a hanger in the shade. Do not tumble dry, as heat can warp plastic parts and weaken the fabric.

Yes. Most accessories—such as drool pads, hoods, and infant inserts—are also machine washable. Please follow the specific care instructions provided on each item’s label.

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and other major debit and credit cards. Local payment options such as Afterpay and iDEAL may be available depending on your location.

Unfortunately, discount codes must be entered at checkout and cannot be applied retrospectively once your order has been confirmed.

We allow order changes within 15 minutes of purchase, provided the item has not yet shipped. Please email info@baybilux.co.uk with your order number and request.

Contact our support team as soon as possible. If the item has not been dispatched, we’ll help you make changes. If already shipped, you may be able to arrange an exchange.

Yes. Our website uses SSL encryption and complies with PCI DSS standards, ensuring all transactions are secure and fully encrypte

Yes. Once your order is complete, a confirmation email will be sent immediately with a summary of your purchase and a digital receipt.

Yes, we ship worldwide. Shipping costs and delivery times vary depending on destination, and customs duties may apply in your country.

Standard shipping usually takes 6–15 business days. Please note delivery times may be extended due to customs processing or carrier delays.

Yes—express delivery is available in selected regions. Unfortunately, we do not currently offer same‑day delivery.

Yes. You will receive an email with a tracking link as soon as your order leaves our fulfilment centre.

Shipping fees are calculated at checkout based on your chosen destination and delivery service. We offer free standard shipping on qualifying orders.

Yes. Orders over £99 qualify for free standard shipping. Occasionally, we may run promotions offering free delivery site‑wide.

If tracking shows “delivered” but you haven’t received your parcel, please contact us immediately.We’ll coordinate with the carrier and send a replacement if necessary.

Yes, as long as your order hasn’t shipped. Please contact us as soon as possible with your updated address details.

Yes, although delivery times to these addresses may take longer. Please note: express shipping may not be available for PO boxes or military addresses.

You can email us at info@baybilux.co.uk.

Our team is available:
Monday to Friday — 9:00am to 5:00pm
Saturday & Sunday — 10:00am to 6:00pm 

We typically respond within 24 hours.
Please note: response times may be longer during weekends or busy periods.

Yes. Our team includes certified babywearing educators who can provide guidance by email.

Not at this time.For any questions or support, please contact us via our Contact Us page and we’ll be happy to help.

Our head office and warehouse are based in London, United Kingdom. We ship internationally from multiple fulfilment centres.

Not currently. However, we occasionally appear at pop-up shops and parenting expos. Sign up for our newsletter to stay informed.

Please email info@baybilux.co.uk with your order number and a description of the issue or suggestion. We value your feedback and are committed to providing excellent service.